What is the specialty care of Dr.Trenciansky?
Dr. Trenciansky treats all conditions and problems from acute to chronic. Although she is an expert in women’s healthcare, her expertise is not limited to that area. She also treats male and children’s health problems.

What is the usual process for new patients entering the clinic?
Referrals are not required.  Patients call into the office and our friendly staff assists in answering any questions.  Patients are then booked into see Dr. Trenciansky at a future date.

Once you are a patient what is OUR job?
Dr. Trenciansky and her staff are here to work for the benefit of your optimal health. The staff handle all incoming calls, schedule appointments, dispense medicine and bill you for all goods and services provided. They also collect lab samples and handle any inquiries related to your care as a patient. Dr. Trenciansky takes all your medical information, performs physical examinations, examines lab reports, performs therapeutic procedures and supervises your personalized care at the clinic.

Once you are a patient what is YOUR job?
Arrive 15 minutes before your first appointment so that we can serve you on time. It takes at least 15 minutes to fill out the paper work.
Please follow all therapeutic recommendations.  Special lab and in-house tests, dietary programs, nutritional supplements and therapy sessions have been carefully selected for your individual needs. 

What is the cancellation policy?
The office requires a minimum of 24 hours notice for the cancellation of an appointment. Any missed appointments or rescheduled appointments, with insufficient notice, will result in a missed appointment fee of $30.00.

What do I need to know about payment and billing?
Payment for goods and clinic services are due at the time of delivery.You may pay by cash, credit card, debit card or cheque.

What do I need to know about the dispensary?
Please follow all instructions this will make your results more effective. All dispensary items are to be paid for at the time of dispensing.  Any custom made formulations are paid before hand and not reimbursable, unless authorized by the doctor. Reordering of dispensary items is best done by phoning ahead, one week is recommended.  This allows the staff to prepare all your items. If you live a long distance away, pharmacy items may be mailed out to you, just notify the staff and they will provide this service to you.

What do I need to know about Medical Services Plan (MSP)*?
Unfortunately, Medical Services Plan of British Columbia no longer will reimburse you for naturopathic visits. This was enacted December 31, 2000 by the BC Liberal government under Gordon Campbell. (*for BC residents only)

What do I need to know about my health insurance coverage?
Most extended health plans reimburse you for all your visits and lab tests performed at our clinic.  You must process all of your insurance coverage refunds. We accept no liability for your refund acceptance.

What Do I Need To Know About Income Tax Receipts?
It is your responsibility to keep all of the receipts that are offered to you at each visit.  If you need a yearlong receipt print out, you will be charged 15 cents per page for this service.